top of page

Shipping Policy

​

Processing & Shipping

  • All preserved rose products require a minimum 24-hour processing period before shipping.

  • Orders ship via USPS, with rates and delivery times varying based on location and selected shipping options.

  • We do not prefer shipping to P.O. Boxes.

Delivery Guarantee

  • We cannot guarantee specific delivery dates/times due to uncontrollable factors like weather disruptions or carrier delays.

  • If you choose our local hand-delivery service, we can guarantee delivery as scheduled.

  • While we ensure your order ships on time and in perfect condition, any USPS-related delays are beyond our control. If necessary, we will assist in resolving issues with the shipping carrier.

 

Cancellations & Returns

​

Damaged Items

  • If your order arrives damaged, please photograph it immediately while still in its original packaging.

  • Damage claims must include photo evidence and may require returning the item at your expense for further review.

  • If the original seal is broken or removed, the item cannot be replaced due to damage.

  • Depending on the review outcome, we may issue a refund (excluding shipping costs) or offer a replacement.

Returns & Refunds

  • All sales are final. We do not accept returns or exchanges on preserved roses unless they are proven damaged in transit.

  • Items marked “Return to Sender” due to incorrect or undeliverable addresses can be reshipped with a new shipping fee or deemed abandoned, with no refund issued.

  • Shipping charges are non-refundable, except in cases where a claim has been approved by the shipping carrier.

Cancellations

  • Orders cannot be canceled once production has begun. If your order has not yet been processed, please contact us immediately to check cancellation eligibility.

 

Lost or Missing Items

  • If tracking shows an item as delivered but you cannot locate it, first check with your local post office.

  • If the package remains missing, we will assist in filing a lost-item claim with the carrier.

  • Refunds for lost items are only issued if funds are recovered from the shipping carrier.

 

Additional Shipping Information

  • Please ensure the shipping address is accurate before placing your order. We are not responsible for delays or returns due to incorrect addresses.

  • If your order is a gift, we recommend notifying the recipient in advance to avoid delivery issues. You can also include a gift note at checkout.

  • Ensure that the shipping location is accessible—consider gated communities, security checkpoints, or restricted access locations before ordering.

bottom of page